Provincial police want to know what you think about their service

Got an opinion about the OPP? Better wait by your phone…

Press release from OPP HQ:



 (Orillia, ON) – A province-wide Community Satisfaction Survey is currently underway to solicit public opinions about the services the Ontario Provincial Police (OPP) deliver to communities throughout the province. 


 The Community Satisfaction Survey is a telephone survey that randomly selects members of the public (16 years or older) who live in Ontario.  The survey takes about 5 to 7 minutes to complete and is strictly voluntary.  Those contacted and willing to participate are asked about issues such as community security, perceptions of crime and youth issues in the community, OPP presence in the community, its service delivery and even how the OPP investigates crime and enforces the law.


 The information provided by those surveyed is being collected by a research consultant, R.A. Malatest & Associates Ltd. that has been retained by the Ministry of Community Safety and Correctional Services.  The information is treated confidentially and the names, telephone numbers, and addresses of those surveyed will not be included in the survey results provided to the OPP.


 The OPP has previously conducted detachment level surveys in various communities policed by the OPP, however this is the very first provincial survey aimed at citizen satisfaction among all Ontarians, even those living within communities where the OPP is not the police service of jurisdiction. 


 Once the survey is complete, the results will be used in the OPP’s Business Plans and Annual Reports.  The information will be useful in helping the OPP set out goals and objectives to improve on the diverse services it delivers to communities throughout Ontario.  


 The survey got underway on March 4, 2009 and is expected to be completed by the end of March (2009).   The Ontario Provincial Police would like to thank those who participated in the Community Satisfaction Survey and who took the time to help the OPP in its vision of Safe Communities…..A Secure Ontario.

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